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Sellers on OfferUp are not only protected by our policies and partnerships, but also by our world-class fraud detection, automation, machine learning, and data models that make OfferUp the simplest, most trusted way to buy and sell. OfferUp teams are working full time to block and mitigate fraudulent behavior.Note: If someone says OfferUp facilitates non-shipping transactions and they need to validate the transaction or send an invoice, this could be a scam. These scammers try to use fake emails like [email protected].If approved, OfferUp will issue a refund up to the original price (including shipping costs) of the item sent to the original form of payment.
Can sellers get scammed on OfferUp?
Note: If someone says OfferUp facilitates non-shipping transactions and they need to validate the transaction or send an invoice, this could be a scam. These scammers try to use fake emails like [email protected].
What happens if you get scammed on OfferUp?
If approved, OfferUp will issue a refund up to the original price (including shipping costs) of the item sent to the original form of payment.
OfferUp helped my daughter get scammed! Don’t sell with Shipping!
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Can you sue someone on OfferUp?
Can you be sued? Yes, anybody who can find a courthouse and pay a filing fee (or submit a proper pauper’s affidavit) can file suit.
How do sellers not get scammed on OfferUp?
Only Make Purchases in the App
If you are paying electronically for your item, only do so through the OfferUp app or website. Never wire money, pay by sending a gift card, or send or receive money via check. The less traceable a payment, the tougher it will be to get your money back.
Can you get a refund on OfferUp?
You can request a refund from the delivered notification you received up to 2 days after you get the item. If you don’t get a response that solves the issue, you have 2 more days to let us know by filing a claim. After that time period expires, we’ll assume you’re happy with the item and complete the transaction.
Are all sales final on OfferUp?
Once money has been exchanged for an item, the sale is final. Resolve any questions or issues with the seller before you pay.
Are buyers protected on OfferUp?
When paying and getting items shipped through OfferUp’s system, you’ll be covered by OfferUp’s Buyer Protection program. By keeping your transaction inside OfferUp, and not using an external payment or shipping service, OfferUp can help protect you from fraud and theft.
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Is shipping through OfferUp safe?
Shipped items and Buyer Protection Claims
Only use OfferUp to transact. Sellers should not take payments outside of OfferUp. When an item is paid for and shipped through OfferUp, the buyer may be protected if certain problems occur, but only if the transaction and payment were completed through OfferUp.
Does reporting on OfferUp do anything?
Nothing is more important than the well-being of our community. If you have encountered a serious issue on OfferUp, either in the app or when meeting another person during a transaction, first take steps to ensure you are safe, then report the issue.
What does payments verified mean on OfferUp?
Add a credit or debit card to your account. This will become your payment method. You’ll also get the “Verified for payments” badge added to your profile. When a seller accepts your offer, the payment is authorized (but not yet charged) on your card.
Does OfferUp take a cut?
Sellers are required to pay a service fee when shipped items sell. The fee is either a minimum of $1.99, or 12.9% of the sale price. For more information on seller fees, see our Terms of Service.
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What’s better OfferUp or Craigslist?
Craigslist is worth it if you’re willing to put up with potentially flaky sellers. If you’re a regular seller who hopes to generate a reputation with buyers, OfferUp is the way to go! It’s easy to use and great for regular users.
Should you give your number on OfferUp?
Only communicate through OfferUp.
You should never have to give your phone number or email address to another OfferUp user. If a buyer or seller tries to move your communication to a different app or service, politely decline.
Is venmo safe for OfferUp?
Avoid app-based payments like Venmo and PayPal. Also avoid wire transfers such as Western Union or MoneyGram, or non-cash payments such as gift cards or personal/certified checks. These payment methods are usually sources of fraud.
What to do if a seller refuses to refund?
- Try to Work it Out with the Merchant First.
- Option 1: Request a Chargeback.
- Option 2: Consider Mediation.
- Option 3: Sue in Small Claims.
- Option 4: Pursue Consumer Arbitration.
- FairShake Can Help Make Arbitrating a Breeze.
What happens if a seller doesn’t ship on OfferUp?
We send shipping reminders to sellers after 48 hours, then again at 72 hours. If the seller still doesn’t ship after 6 days, we cancel the purchase. Your money will be returned to you, however, it may take up to 5 business days for the funds to return to your account or card.
How do I get a refund from item not received?
- Write a complaint letter: we have advice to help you do that and a sample letter.
- Consider getting help from a consumer organization like Call for Action, Consumer Action , or the Better Business Bureau.
What protections does OfferUp have?
Sellers on OfferUp are not only protected by our policies and partnerships, but also by our world-class fraud detection, automation, machine learning, and data models that make OfferUp the simplest, most trusted way to buy and sell. OfferUp teams are working full time to block and mitigate fraudulent behavior.
What happens if someone sells you a broken item on OfferUp?
If an item you bought through OfferUp was damaged during shipping, contact OfferUp using the Contact us button at the end of this article. Please select Submit a buyer protection claim in the form to direct your claim appropriately. Your transaction ID will be required to look up details about your purchase.
Can you sell broken things on OfferUp?
Recalled items
Items that are subject to a recall, typically because they are deemed unsafe or defective by federal regulators, are not allowed on OfferUp. These items present a unique risk because the harm they present is often not visibly apparent.
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How can you tell if someone is scamming you on OfferUp?
Fake account
Fake accounts are another one of the more common OfferUp scams. You can often spot them when you search for an item and notice multiple listings with the exact same photos with different seller names.
How does OfferUp work for sellers?
Selling locally
Usually, a seller and buyer make a tentative agreement about the price before they meet. Then the buyer inspects the item in person, or has a person or professional help them check that the item is OK. If the buyer is satisfied with the item, they pay the seller directly.
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